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Contact Frequently Asked Questions
How long does it take to get a response?▼
We reply to emails within 48 working hours. If you need to talk to a consultant, you can buy a chat or a consultation: after payment we propose a date and time within 48 working hours.
Can I speak in my language?▼
Yes! Our platform supports 15 languages. You can fill out the contact form and chat with our experts in your language. For complex conversations, we also offer video calls with simultaneous translation.
Do I have to pay to request information?▼
No, writing to us for information is free: we reply by email within 48 working hours. Chats and consultations with a consultant are paid.
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