Immigration Office — Questura of Naples
Attention — very common mistake: the Immigration Office of the Questura of Naples It is NOT found in the central office of Via Medina 75 (historical center), but in Via Galileo Ferraris 131, in the Gianturco/San Giovanni a Teduccio area, on the eastern outskirts of the city. Every day, dozens of people mistakenly show up at Via Medina and are redirected to Gianturco, wasting precious hours.
Naples Immigration Office Hours
These are the opening hours of the Immigration Office in Via Galileo Ferraris 131. It is advisable to always check for any changes on the official website of Questura.
Submission of Applications
| Day | Morning | Afternoon |
|---|---|---|
| Monday | 08:30 — 13:00 | 2:30 PM - 5:00 PM (pick-up only) |
| Tuesday | 08:30 — 13:00 | 2:30 PM - 5:00 PM (pick-up only) |
| Wednesday | 08:30 — 13:00 | 2:30 PM - 5:00 PM (pick-up only) |
| Thursday | 08:30 — 13:00 | 2:30 PM - 5:00 PM (pick-up only) |
| Friday | 08:30 — 13:00 | Closed |
| Saturday / Sunday | Closed | |
Important Information
- Submission of applications: Monday-Friday 8:30 am - 1:00 pm. We recommend arriving early as places are limited.
- Collection of residence permits: Monday-Thursday 2:30-5:00 PM. Closed on Friday afternoons.
- Check permission status via SMS: send a message to the number 342 4118080 with your case number to find out if the permit is ready for collection
- Photo-signaling: by appointment after the appointment letter received via Kit Postale or Prenota Facile
Practical advice: Naples' Questura is among the busiest in Italy. To submit applications, it is recommended to arrive at least 7:30 to be among the first to get the number.
How to Get to the Naples Immigration Office
The Immigration Office at Via Galileo Ferraris 131 is located in the Gianturco area, on the eastern outskirts of Naples. The area is far from the historic center but well connected by public transportation.
-
Circumvesuviana — "Galileo Ferraris" stop A 5-minute walk from the office. Naples-Portici-Ercolano line and other directions.
-
Metro Line 2 — "Gianturco" Stop Direct connection from Piazza Garibaldi (Central Station) and Naples Campi Flegrei
-
ANM buses: lines 116, 196, R2 Stop Via Galileo Ferraris or Via Gianturco. Verifica timetables on the ANM Napoli website
-
Naples Central Station (Piazza Garibaldi) From Piazza Garibaldi take the Metro Line 2 towards Pozzuoli, get off at Gianturco (1 stop, 3 minutes)
How to Book an Appointment
Naples' Questura handles a huge volume of immigration procedures. Here are the available booking options:
1. Kit Postale (standard renewals and releases)
For the first issue and the renewal of the residence permit, you must send the Kit Postale to an authorized post office in the province of Naples. After sending it, you will receive an appointment letter or SMS with the date, time and place of the appointment in Via Galileo Ferraris 131.
In Naples, the waiting time for a call after sending the kit may be longer than the national average. Always keep the postal receipt: it serves as a temporary permit.
2. Prenota Facile (non-postalized applications)
For procedures that do not pass through Kit Postale, you must book online via the portal PrenotaFacile.poliziadistato.itCovered applications include:
- Conversion of residence permit
- Subsidiary protection
- Residence permit for family members of EU citizens
- Leave for medical treatment or pregnancy
- Travel documents for refugees and stateless persons
The procedure: register on the portal, choose Naples Questura, select the available date and time, print the receipt with barcode and QR code. Show up at Via Galileo Ferraris 131 (not Via Medina). maximum 15 minutes before of the appointment.
3. Check permit status
To find out if your residence permit is ready for collection, you can send a SMS to 342 4118080 with your case number. Alternatively, check on Immigration Portal of the Ministry of the Interior.
Immigration Office Contacts PEC
For official communications and supplementary documents, the Naples Questura has activated a dedicated PEC address. When sending documents via PEC, remember to:
- Transmit everything in one single PDF file
- Always attach copy of passport
- Please indicate in the subject: SURNAME Name, date of birth, place of birth — registered mail/application number
Documents to Bring to the Appointment
When you show up at Via Galileo Ferraris 131 for photo identification or to collect your permit, bring with you:
- Letter of invitation or postal receipt of the Kit
- Passport valid (original + photocopy)
- Previous residence permit (if I renew)
- Tax ID code
- 4 photos passport size (white background, recent)
- Revenue stamp from €16.00 (for the collection of the electronic permit)
- SPECic documentation based on the type of permit (employment contract, university enrollment, marriage certificate, etc.)
Suggestion: Always bring photocopies of all documents. There are few nearby services in the Gianturco area, so it's best to arrive prepared with all the necessary copies.
Available Services
The Immigration Office of the Questura of Naples manages the following procedures:
Waiting Times in Naples
Naples's Questura area is among the most congested in Italy in terms of immigration processing volume. The province of Naples has one of the highest concentrations of foreign citizens in Southern Italy, with waiting times often exceeding the national average.
On average, for standard applications (renewal via Kit Postale), the times are:
- Send Kit Postale → appointment letter: 60-120 days
- fingerprinting (fotosegnalamento) → permit collection: 90-240 days
- Complex cases: can exceed 18 months
While waiting, the postal receipt A temporary permit issued by the Post Office is valid as a temporary permit and allows you to legally remain in Italy, work, and travel (with limitations) until you receive your permanent document. To check if your permit is ready, send a text message to 342 4118080.
Do you need assistance in Naples?
The ImmigraFacile team offers complete assistance for all procedures at the Questura in Naples: automatic completion of the Kit Postale forms, document preparation, procedure monitoring and consultancy with a specialized lawyer. Book a free consultation →
Warning: Frequent errors in filling in the form
The 67% of applications Immigration applications are rejected or delayed due to errors in completing forms, missing documents, or missed deadlines. A single error in the Kit Postale can cost additional months of waiting, especially in Naples where the waiting times are already among the longest in Italy.
With ImmigraFacile you eliminate the risk:
Frequently Asked Questions about the Questura of Naples
No, absolutely not. The Immigration Office is NOT located in Via Medina 75 — that is the main office of Questura (only URP and Reports Office). The Immigration Office is in Via Galileo Ferraris 131, Gianturco area, on the eastern outskirts of Naples. It's a very common mistake: every day, dozens of people show up at Via Medina and are redirected, wasting half a day.
You can send a SMS to 342 4118080 with your application number to check if the permit is ready for collection. Alternatively, you can check online at Immigration Portal of the Ministry of the Interior by entering your application number and date of birth.
Submission of applications: Monday-Friday 8:30 am - 1:00 pm. Withdrawal of residence permits: Monday-Thursday 2:30-5:00 PMThe office is closed on Friday afternoons, Saturdays, and Sundays. It is advisable to check for changes on Questure.poliziadistato.it/it/Napoli.
With the Circumvesuviana: "Galileo Ferraris" stop (5 minutes on foot). With the Metro Line 2: "Gianturco" stop (direct connection from Piazza Garibaldi, 1 stop). With ANM busesBus lines 116, 196, or R2. Please note: the Gianturco area is on the eastern outskirts of Naples, far from the historic center.
Naples' Questura is among the most congested in Italy. Average travel times: 60-120 days for the call after Kit Postale, then 90-240 days From photo identification to collection. Complex cases can take longer than 18 months. During this time, the postal receipt serves as a temporary permit. To check the status, send a text message to 342 4118080.
The PEC of the Immigration Office of Naples is: immig.quest.na@PECps.poliziadistato.itSend everything in a single PDF, attaching a copy of your passport. Specify the following in the subject line: SURNAME, first name, date of birth, and application number. For information, please call: 081 6064111 (Immigration Office) or 081 7941111 (switchboard Questura).