Questura of Turin: Immigration Office — 3 Locations

The 3 Offices of the Immigration Office — Questura of Turin

Important: Since 2025, the Turin Immigration Office has been divided into three separate locations. You should know which office concerns you before you go, otherwise you risk wasting precious time.

Note on the future: All locations in the Santo Volto area are expected to be consolidated by mid-2026. Until then, the three locations will remain operational separately.

Opening Hours of the 3 Offices — Turin Immigration Office

Each location has different opening hours. It is advisable to always check for any changes on the website. official website of Questura.

1. Via Dorè, 3 — Headquarters

Handles renewals, initial issuance, conversions, and photo identification. Open Monday through Thursday.

2. Via Ruffini, 11 — Asylum and Travel Documents

Operational since March 2025. It deals with asylum seekers, travel documents for refugees and stateless persons, and general information on immigration.

3. Via Botticelli, 116 — Permit Collection Only

Operational from February 2025. Dedicated exclusively to the collection of ready-made residence permits. No other operations will be carried out.

Practical advice: Especially at the Via Dorè location, queues form early in the morning. It is advisable to arrive before 8:30 am to reduce waiting times, especially on Mondays and after public holidays.

How to get to the 3 locations

The Via Dorè and Via Ruffini branches are both located in the central-western area, near Porta Susa station. Via Botticelli is located in the northern suburbs, in the Barriera di Milano area.

Via Ruffini 11 and Via Dorè 3 (Porta Susa area)

• M1
  Metro Line M1 — Porta Susa Stop 2-3 minutes walk from Via Ruffini 11. Via Dorè 3 is about an 8 minute walk away
• BUS
  GTT buses: lines 10, 36, 55, 56 Stops near Corso Inghilterra and Piazza XVIII Dicembre
• FS
  Turin Porta Susa Station High-speed and regional trains. Just a few minutes' walk from both locations.

Via Botticelli 116 (Barriera di Milano area)

• BUS
  GTT buses: lines 4, 51, 57, 75 Stops at Via Botticelli and along Corso Giulio Cesare
• T3
  Tram Line 3 (Viberti — Drosso) Stop in Corso Giulio Cesare, then 5 minutes walk

How to Book an Appointment

The Questura of Turin uses different booking channels depending on the type of procedure and the reference location:

1. Kit Postale (standard renewals and releases)

For the first issue and the renewal of the residence permit, you must send the Kit Postale to an authorized post office. After sending it, you will receive a appointment letter or SMS with the date, time, and location of the appointment (usually Via Dorè 3 for photo identification). To collect the document, you will be called to Via Botticelli 116.

2. Prenota Facile (non-postalized applications)

For procedures that do not pass through Kit Postale, you must book online via the portal PrenotaFacile.poliziadistato.itCovered applications include:

• Conversion of residence permit
• Subsidiary protection
• Residence permit for family members of EU citizens
• Leave for medical treatment or pregnancy
• Travel documents for refugees and stateless persons

Register on the portal, choose an available date and time, print the receipt with barcode and QR code. Introduce yourself. maximum 15 minutes before of the appointment.

3. Direct access — Via Ruffini 11

The headquarters of Via Ruffini 11 receives asylum seekers without an appointment Monday through Thursday, 8:30 a.m. to 1:30 p.m. The information desk is open Monday and Wednesday, 8:30 a.m. to 1:00 p.m., for general inquiries regarding immigration procedures. Families are welcome on Thursday afternoons, 1:00 p.m. to 4:00 p.m.

Immigration Office Contacts PEC

For official communications and supplementary documents, the Turin branch of the Questura branch has activated a dedicated PEC address. When sending documents via PEC, remember to:

• Transmit everything in one single PDF file
• Always attach copy of passport
• Please indicate in the subject: SURNAME Name, date of birth, place of birth — registered mail/application number

Documents to Bring to the Appointment

When you show up at one of the locations for photo identification or to collect your permit, bring with you:

• Letter of invitation or postal receipt of the Kit
• Passport valid (original + photocopy)
• Previous residence permit (if I renew)
• Tax ID code
• 4 photos passport size (white background, recent)
• Revenue stamp from €16.00 (for the collection of the electronic permit)
• SPECic documentation based on the type of permit (employment contract, university enrollment, marriage certificate, etc.)

For collection in Via Botticelli 116: Bring the collection letter, an ID, and the €16.00 stamp duty. Collection is personal and cannot be delegated.

Available Services

The Immigration Office of the Questura of Turin, distributed across three locations, manages the following procedures:

Waiting Times in Turin

The Questura of Turin manages over 70,000 applications per year, making it among the busiest in Piedmont. The division into three locations, which began in 2025, aims to reduce waiting times, but waits remain significant.

On average, for standard applications (renewal via Kit Postale), the times are:

• Send Kit Postale → appointment letter: 30-90 days
• fingerprinting (fotosegnalamento) → permit collection: 60-180 days
• Complex cases (asylum, long-term residents): can exceed 12 months

While waiting, the postal receipt Issued at the post office, it is valid as a temporary permit and allows you to legally remain in Italy, work, and travel (with limitations) until you collect your permanent document.

New for 2025: The opening of the Via Botticelli 116 branch dedicated only to collections has speeded up this phase, reducing waiting times at Via Dorè 3.

Do you need assistance in Turin?

The ImmigraFacile team offers complete assistance for all procedures at the Questura in Turin: automatic completion of the Kit Postale forms, document preparation, procedure monitoring and consultancy with a specialized lawyer. Book a free consultation →