Questura of Rome: Immigration Office

Immigration Office — Questura of Rome

Attention — do not confuse the three locations: the Immigration Office of the Questura of Rome is located in Via Teofilo Patini 23 (Tor Sapienza area), far from the center. The Questura headquarters in Via San Vitale 15 only handles public order, complaints, and passports. Sportello Unico for Immigration The Prefecture's office is located in Via Stendhal 1 (EUR zone) and handles nulla osta employment and family reunifications. Every year, thousands of people show up at the wrong office: always check the address before leaving.

Rome Immigration Office Hours

These are the opening hours of the Immigration Office in Via Teofilo Patini 23. It is advisable to always check for any changes on the official website of Questura.

Main Counters

SPECcial Hours

• Information desk: Open during the same hours as the main counters. It is advisable to arrive very early in the morning because the numbers fill up quickly.
• Photo-signaling: By appointment only. Please arrive 15 minutes before the time indicated in the letter.
• Residence permit withdrawal: only upon invitation via SMS or letter. Check on Questure.poliziadistato.it the state of the application
• Afternoon opening: Only on Tuesdays and Thursdays. The afternoon is generally less crowded than the morning.

Practical advice: Rome has one of the highest traffic volumes in Italy: queues form very early. For the information desk, we recommend arriving early. at least 30 minutes before openingTuesday and Thursday afternoons are generally less crowded.

How to Get to the Rome Immigration Office

The Immigration Office in Via Teofilo Patini 23 is located in the peripheral area of Tor Sapienza / Collatina, in the eastern quadrant of Rome. It's not within walking distance of the city center: plan on at least 40-50 minutes from Rome Termini by public transportation.

• M
  Metro B (direction Rebibbia) + Bus 437 Get off at Rebibbia (terminus), then take bus 437 towards Tor Sapienza. The nearest stop is Via Patini
• FS
  Regional Train FL2 (Rome Tiburtina → Tor Sapienza) Tor Sapienza stop, then about 10 minutes walk towards Via Patini. Treni every 15-30 minutes
• BUS
  ATAC Bus: lines 501, 451 Line 501 from Tiburtina Station. Line 451 from the Prenestina/Collatina area. Stops near Via Patini
• CAR
  By car: GRA exit Prenestina / Collatina Parking is limited in the surrounding streets. It's recommended to arrive early to secure a spot.

Important: The Tor Sapienza area is very far from the center of Rome. Don't go to the Via San Vitale15 (Questura central) office for immigration procedures: it will be a wasted trip.

How to Book an Appointment

The Rome Immigration Office handles one of the highest volumes of applications in Italy (over 511,000 foreign residents in the municipality). Here are the available booking methods:

1. Kit Postale (standard renewals and releases)

For the first issue and the renewal of the residence permit, you must send the Kit Postale to an authorized post office. After sending it, you will receive a appointment letter or SMS with the date, time and place of the appointment in Via Teofilo Patini 23.

In Rome, the waiting times for a appointment letter can be longer than the national average due to the high volume of applications. Always keep your postal receipt: it serves as a temporary permit.

2. Prenota Facile (non-postalized applications)

For procedures that do not pass through Kit Postale, you must book online via the portal PrenotaFacile.poliziadistato.itCovered applications include:

• Conversion of residence permit
• Subsidiary protection and special protection
• Residence permit for family members of EU citizens
• Leave for medical treatment or pregnancy
• Travel documents for refugees and stateless persons

The procedure: register on the portal, choose the available date and time, print the receipt with barcode and QR code. Show up. maximum 15 minutes before of the appointment in Via Patini 23.

3. Physical counter (by appointment only)

Access to the Immigration Office at Via Patini 23 is by appointment or appointment letter onlyDo not show up without a valid reservation: you will not be allowed in. For general information, you can call 0800 523 523. 06 4686.3098 or write to PEC.

Immigration Office Contacts PEC

For official communications and supplementary documents, the Rome Questura branch has activated dedicated PEC addresses and email addresses. When sending documents via PEC, remember to:

• Transmit everything in one single PDF file
• Always attach copy of passport
• Please indicate in the subject: SURNAME Name, date of birth, place of birth — registered mail/application number

Documents to Bring to the Appointment

When you show up at Via Teofilo Patini 23 for photo identification or to collect your permit, bring with you:

• Letter of invitation or postal receipt of the Kit
• Passport valid (original + photocopy)
• Previous residence permit (if I renew)
• Tax ID code
• 4 photos passport size (white background, recent)
• Revenue stamp from €16.00 (for the collection of the electronic permit)
• SPECic documentation based on the type of permit (employment contract, university enrollment, marriage certificate, etc.)

Suggestion: Bring photocopies of all documents and arrive well in advance. The Tor Sapienza area has few amenities in the immediate vicinity: there are no copy shops or tobacconists near the office.

Available Services

The Immigration Office of the Questura of Rome manages the following procedures:

Waiting Times in Rome

Rome is the city with the largest number of foreign residents in Italy (over 511,000), and the Immigration Office in Via Patini handles one of the highest workloads in the country. Waiting times are significantly higher than the national average.

On average, for standard applications (renewal via Kit Postale), the times are:

• Send Kit Postale → appointment letter: 30-120 days
• fingerprinting (fotosegnalamento) → permit collection: 60-240 days
• Complex cases: can exceed 18 months

While waiting, the postal receipt Issued at the post office, it is valid as a temporary permit and allows you to legally remain in Italy, work, and travel (with limitations) until you collect your permanent document.

To check the status of your application, you can check online at Questure.poliziadistato.it or call the number 06 4686.3098.

Do you need assistance in Rome?

The ImmigraFacile team offers complete assistance for all procedures at the Questura in Rome: automatic completion of the Kit Postale forms, document preparation, procedure monitoring and consultancy with a specialized lawyer. Book a free consultation →