Immigration Office — Milan Questura
Attention: the Immigration Office of the Milan Questura it cannot be found in the main office in Via Fatebenefratelli 11, but in Via Montebello 26This office is entirely dedicated to immigration procedures and is the largest immigration office in Italy, handling over 13% of all residence permits issued nationwide.
Milan Immigration Office Hours
These are the opening hours of the Immigration Office in Via Montebello 26. It is advisable to always check for any changes on the official website of the Questura.
Main Counters
| Day | Morning | Afternoon |
|---|---|---|
| Monday | 08:00 — 17:30 | Continuous opening hours |
| Tuesday | 08:00 — 14:00 | 14:30 — 17:30 |
| Wednesday | 08:00 — 17:30 | Continuous opening hours |
| Thursday | 08:00 — 14:00 | 14:30 — 17:30 |
| Friday | 08:00 — 17:30 | Continuous opening hours |
| Saturday / Sunday | Closed | |
Special Desks
- fingerprinting (fotosegnalamento) (fingerprints): Monday-Friday 8:00-13:00, in time slots assigned by invitation
- Withdrawal of residence permits: Monday-Friday 1:00-5:00 pm, please show up with the invitation letter
- URP Immigration (information): For information on the status of your application, please call 02 6226 5820 or write to urpimmigrazione.mi@poliziadistato.it
- Asylum and International Protection: dedicated section within the Via Montebello office, with specific times communicated at the time of the call
Practical advice: Milan handles the highest volume of immigration procedures in Italy. Lines can be very long, especially on Mondays and Wednesdays. It's recommended to arrive with well in advance with respect to the meeting time and to bring all documents already photocopied.
How to Get to the Milan Immigration Office
The Immigration Office at Via Montebello 26 is located in the center of Milan, in the area between Brera and Porta Nuova. The office is well connected by subway and ATM surface transport.
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Metro Line M3 (yellow) — Turati Stop Just a 3-minute walk from the office. Exit Via Montebello
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Metro Line M2 (green) — Moscova Stop About 6 minutes on foot, towards Via Solferino / Via Montebello
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ATM Tram: lines 1 and 9 Via Montebello / Via Solferino stop, a few steps from the entrance
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ATM buses: lines 43, 61, 81 Stops: Via Turati, Piazza Cavour, Via della Moscova
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Milan Central Station / Garibaldi From Centrale: Metro M3 towards San Donato, Turati stop (2 stops). From Garibaldi: 15 minutes on foot.
How to Book an Appointment
The Milan Questura handles a huge volume of applications every day. It's essential to follow the correct procedure to avoid unnecessary lines and delays. Here are the available booking methods:
1. Kit Postale (standard renewals and releases)
For the first issue and the renewal of the residence permit, you must complete and send the Kit Postale to an authorized post office. After sending it, you will receive a appointment letter or SMS with date, time and time slot for the photo identification at Via Montebello 26.
Given the high volume of procedures in Milan, the time between sending the kit and receiving the appointment letter may be longer than in other cities. Keep your postal receipt safe: it serves as a temporary permit.
2. Prenota Facile (non-postalized procedures)
For procedures that do not go through the Kit Postale, you must book online through the portal PrenotaFacile.poliziadistato.itCovered applications include:
- Conversion of residence permit
- Subsidiary protection and special protection
- Residence permit for family members of EU citizens
- Permit for medical treatment or humanitarian reasons
- Travel documents for refugees and stateless persons
The procedure: register on the portal, select the Milan Questura, choose the type of application and the available date. Print the receipt with the barcode and QR code. Show up at Via Montebello maximum 15 minutes before of the appointment.
3. URP Immigration (information and reminders)
For information on the status of your application, you can contact the Immigration Office at 02 6226 5820 or write to urpimmigrazione.mi@poliziadistato.itGiven the huge turnout, email is recommended as the preferred channel.
Immigration Office PEC contacts
For official communications and the submission of supplementary documents, the Milan Questura has activated dedicated PEC and email channels. When submitting documents, remember to:
- Transmit everything in one single PDF file
- Always attach copy of passport
- Please indicate in the subject: SURNAME Name, date of birth, place of birth — registered mail/application number
Documents to Bring to the Appointment
When you show up at Via Montebello 26 for photo identification or to collect your permit, bring with you:
- Letter of invitation or postal receipt of the Kit
- Passport valid (original + photocopy)
- Previous residence permit (if I renew)
- Tax ID code
- 4 photos passport size (white background, recent)
- Revenue stamp from €16.00 (for the collection of the electronic permit)
- Specific documentation based on the type of permit (employment contract, university enrollment, marriage certificate, etc.)
Suggestion: Always bring photocopies of all documents. The Via Montebello office does not have photocopiers available to the public. Copy shops are nearby on Via Solferino and along Corso di Porta Nuova.
Available Services
The Immigration Office of the Milan Questura handles all major residence procedures. With approximately 269,000 foreign citizens residing there, Milan is the province with the highest number of foreigners in Italy:
Waiting Times in Milan
The Milan Questura is absolutely the busiest immigration office in Italy, handling 13.1% of all residence permits issued nationwide. The extremely high volumes inevitably translate into significant waiting times.
On average, for standard procedures (renewal via Kit Postale ), the times are:
- Sending Kit Postale → appointment letter: 45-120 days
- fingerprinting (fotosegnalamento) → permit collection: 90-240 days
- Complex cases or Decreto Flussi : can exceed 12-18 months
While waiting, the postal receipt A permit issued by the Post Office is valid as a temporary permit and allows you to legally remain in Italy, work, and travel (with limitations) until you receive your final document. You can check the status of your application online at Questura portal.
Do you need assistance in Milan?
The ImmigraFacile team offers comprehensive assistance with all procedures at the Milan Questura : automatic completion of the Kit Postale forms, document preparation, process monitoring, and consultation with a specialized lawyer. Book a free consultation →
Attention: in Milan the margins of error are minimal
With the highest volume in Italy, a compilation error of the Kit Postale in Milan can mean additional months of waiting for a new call. A significant portion of applications are rejected or delayed due to avoidable errors in the forms, missing documents, or missed deadlines.
With ImmigraFacile you eliminate the risk:
Frequently Asked Questions about the Milan Questura
The Immigration Office is located in Via Montebello 26, 20121 Milan, a location entirely dedicated to immigration procedures. Please note: Do not confuse it with the main Questura Headquarters at Via Fatebenefratelli 11, where residence applications are not handled. The closest metro station is Turati (yellow line M3), just a 3-minute walk away.
Monday, Wednesday and Friday: continuous hours 08:00-17:30Tuesday and Thursday: 8:00-14:00 and 14:30-17:30. fingerprinting (fotosegnalamento) takes place Monday-Friday, 8:00-13:00, during pre-established time slots. Permits are collected in the afternoon, from 13:00 to 17:00. Check for any changes at Questure.poliziadistato.it/it/Milano.
The fastest way is the metro M3 (yellow), Turati stopThe office is a 3-minute walk from the exit. Alternatively, metro M2 (green), Moscova stop, about a 6-minute walk. By surface transport: trams 1 and 9 Via Montebello stop, or buses 43, 61, 81From Milan Central Station: take the M3 towards San Donato, get off at Turati (2 stops).
Yes, the Milan Questura manages the 13.1% of all residence permits released in Italy, with approximately 269,000 foreign citizens resident in the province. Volumes are the highest in the country, which translates into generally longer wait times than in other cities. The Via Montebello office has been dedicated exclusively to immigration precisely to handle this workload.
For standard renewals and releases use the Kit Postale At Poste Italiane : after sending the application, you will receive a letter or text message with the date and time. For non-postal procedures (conversions, subsidiary protection, EU family residence permits), you can book online at PrenotaFacile.poliziadistato.it. For information on the status of the application: URP Immigration at 02 6226 5820 or by email to urpimmigrazione.mi@poliziadistato.it.
The official PEC of the Milan Questura is dipps146.00p0@pecps.poliziadistato.itFor information and inquiries via regular email: urpimmigrazione.mi@poliziadistato.itAlways send the documents in a single PDF, attaching a copy of your passport, and indicating in the subject line: SURNAME, first name, date of birth, and file/registered mail number.