How to Check the Status of Your Residence Permit
There are several ways to check if your residence permit is ready for collection:
Method 1: Polizia di Stato Website
The most direct way is through the Questure portal:
- Go to Questure.poliziadistato.it
- Select your province
- Click on "Check your residence permit"
- Enter the insured number (on the postal receipt) and your Tax ID code
- View the status of your application
Method 2: Immigration Portal
Alternatively, you can use the Immigration Portal:
- Go to portaleimmigrazione.it
- Access the application verification area
- Enter the required data
Method 3: Toll-Free Number
You can call the toll-free number 800.309.309 (free from landlines) to check the status of your application by telephone.
Method 4: SMS from the Questura
When the permit is ready for collection, the Questura automatically sends a SMS to the phone number provided in the application. If you don't receive the text message, check the status of your application online.
What Do Application States Mean?
- "The residence permit is being processed": the application is still in progress
- "The residence document is being printed": the permit is about to be ready
- "The permit is ready for delivery": you can go to the Questura to collect it
How Long Do You Have to Wait?
Times vary significantly depending on the Questura :
- Small towns: 30-60 days on average
- Medium-sized cities: 60-90 days
- Milan, Rome, Naples: even 90-180 days or more
While waiting, the postal receipt It acts as a temporary residence permit and allows you to stay legally in Italy.
Warning: The most common mistakes cost months
Even a single incorrectly filled-in field, a missing document or a missed deadline can make reject your application — with months of delay and additional costs to resubmit it.
With ImmigraFacile this doesn't happen:
Frequently Asked Questions
You can check online at Questure.poliziadistato.it by entering your insurance number and tax code. Alternatively, use the Immigration Portal or call the toll-free number 800.309.309.
The Questura sends an SMS when the permit is ready for collection. There is no standard timeframe: it depends on the competent Questura and the volume of applications being processed.
If the permit has been pending for a long time, you can send a reminder to the Questura or contact our customer service to verify the situation and evaluate any necessary actions.